Terms and Conditions

Last updated: November 2026

1. IDENTIFICATION

This website and the products presented on it are provided by:

. Full legal name: Carolina Maria Ferreira da Silva Fonseca

. Trade name: Carolina Maria Atelier

. Legal status: Sole Trader (Empresária em Nome Individual)

. Tax Identification Number (NIF): 276119754

. Email: hello@ateliercarolinamaria.com

. Website: https://www.ateliercarolinamaria.com

For any questions regarding these Terms and Conditions, the products, or the website, you can contact Carolina Maria Atelier using the email address provided above.

2. SCOPE

Carolina Maria Atelier is dedicated to the creation and sale of digital crochet patterns and instructions.

The products presented on this website are digital products, sold exclusively through the Etsy platform.

These Terms and Conditions apply to the use of this website and the content made available by Carolina Maria Atelier.

Purchases of digital products are completed through Etsy and are also subject to the platform's applicable terms, policies, and purchasing procedures.

By using this website, you acknowledge these Terms and Conditions. By purchasing a product through Etsy, you also agree to the terms applicable to that transaction.

3. PRODUCT INFORMATION AND PRICES

Carolina Maria Atelier makes every effort to provide clear and accurate information about each digital product, including its features, contents, requirements, and other relevant details.

The photographs and images displayed on this website and in product listings are intended to illustrate the designs and the results that can be achieved using the patterns. Actual results may vary depending on the materials used, individual crochet tension, techniques, and experience.

Each product listing on Etsy provides specific information about the contents of the digital pattern, including the materials, tools, and other requirements needed to complete the project.

Prices for digital patterns are displayed in their respective Etsy listings. All purchases are subject to the prices, currency, and payment terms shown on the Etsy platform at the time of purchase.

4. WITHDRAWAL RIGHTS, RETURNS AND REFUNDS

Under applicable consumer protection laws, customers may have the right to withdraw from a distance contract within 14 days of entering into the contract, without giving a reason.

However, for digital content that is not supplied on a physical medium, the right of withdrawal may be lost once the performance of the contract has begun, provided that the customer has:

. Given prior express consent for the supply of the digital content to begin before the end of the withdrawal period;

. Acknowledged that this consent means losing the right of withdrawal; and

. Received confirmation of this consent from the seller.

These conditions apply in accordance with the applicable consumer protection laws.

As digital crochet patterns are delivered electronically through Etsy, customers should contact Etsy through the relevant order or support channels regarding withdrawal requests and refund procedures.

Nothing in these Terms and Conditions affects any mandatory consumer rights, including rights relating to digital content that is faulty, does not conform to its description, or does not function as intended.

Any refunds will be handled in accordance with applicable consumer protection laws and Etsy's policies.

5. INTELLECTUAL PROPERTY

All content created and provided by Carolina Maria Atelier is protected by copyright and intellectual property laws. This includes, but is not limited to, crochet patterns, written instructions, diagrams, charts, photographs, illustrations, videos, and other materials made available through this website, online marketplaces, social media platforms, and any other digital channels operated by Carolina Maria Atelier.

All intellectual property rights remain the exclusive property of Carolina Maria Atelier, unless otherwise stated.

By purchasing a digital crochet pattern, the customer receives a personal, non-exclusive, non-transferable license to use the pattern for their own personal projects.

Customers are permitted to:

. Download and print the pattern for their personal use.

. Create finished items using the purchased pattern.

. Sell finished items made from the pattern, provided that the items are independently handmade by the customer.

Customers are not permitted to:

- Copy, reproduce, share, distribute, lend, or resell the digital pattern, in whole or in part.

. Upload the pattern or any part of it to websites, social media, file-sharing platforms, or other online services.

. Make the pattern available to third parties, whether for free or for payment.

. Claim authorship of, modify, or create derivative versions of the pattern for distribution or sale.

. Use the pattern, its instructions, diagrams, photographs, or other materials for commercial purposes beyond the permitted sale of finished handmade items.

Permission to sell finished items made from a purchased pattern does not grant permission to reproduce, distribute, or commercially exploit the pattern itself.

All rights not expressly granted in these Terms and Conditions are reserved by Carolina Maria Atelier.

6. COMPLAINTS AND ALTERNATIVE DISPUTE RESOLUTION

If you have any questions, concerns, or complaints regarding Carolina Maria Atelier or any of its digital products, you can contact us at hello@ateliercarolinamaria.com.

We encourage customers to contact Carolina Maria Atelier directly so that any issues can be discussed and, whenever possible, resolved amicably.

Consumers may also seek assistance from an Alternative Dispute Resolution (ADR) entity competent to handle their dispute, in accordance with applicable consumer protection laws.

Alternative Dispute Resolution (ADR) in Portugal

In the event of a consumer dispute, consumers may refer the matter to one of the competent Alternative Dispute Resolution (ADR) entities, in accordance with Law No. 144/2015 of September 8.

ADR entities with general jurisdiction:

. CACCL — Lisbon Consumer Dispute Arbitration Center

. CACRC — Coimbra Region Consumer Dispute Arbitration Center

. CIMAAL — Algarve Consumer Information, Mediation and Arbitration Center

. CICAP — Porto Consumer Information and Arbitration Center

. TRIAVE — Ave, Tâmega and Sousa Consumer Dispute Arbitration Center

. CIAB — Consumer Information and Mediation Arbitration Center

. CACC-RAM — Madeira Autonomous Region Consumer Dispute Arbitration Center

. CIMARA — Azores Consumer Information and Mediation Arbitration Center

. CNIACC — National Consumer Information and Arbitration Center

National general-jurisdiction entity, not exclusively dedicated to consumer disputes:

. CAUAL — Autonomous University of Lisbon Arbitration Center

The identification of the territorially competent entity depends on the place where the contract was concluded and the respective geographical jurisdiction. CNIACC acts on a supplementary basis in areas not covered by another regional center.

The inclusion of these entities in this list does not imply that Carolina Maria Atelier is affiliated with or has voluntarily joined any of them.

For further information, please consult the Portuguese Directorate-General for Consumer Affairs (Direção-Geral do Consumidor – DGC):

https://www.consumidor.gov.pt/

Consumers in Other European Union Countries

Consumers residing in other European Union countries may also contact their national European Consumer Centre for assistance with cross-border consumer disputes:

https://www.eccnet.eu/

Consumers Outside the European Union

Consumers residing outside the European Union may contact the relevant consumer protection authority or dispute resolution body in their country of residence, where available.

Any applicable consumer protection rights under the mandatory laws of the customer's country of residence remain unaffected.

Nothing in this section affects any mandatory consumer rights or the right to bring proceedings before the competent courts.

7. LIABILITY

Carolina Maria Atelier makes every effort to ensure that all digital crochet patterns and related materials are accurate, clear, and complete.

Crochet is a handmade craft, and the final results may vary depending on the materials used, individual crochet tension, techniques, measurements, and experience.

Customers are responsible for selecting suitable materials and tools, taking accurate measurements, and following the instructions provided in each pattern.

Carolina Maria Atelier cannot guarantee identical results for every customer, as individual techniques, materials, and working conditions may affect the finished item.

However, nothing in these Terms and Conditions excludes or limits Carolina Maria Atelier's legal responsibilities or any mandatory consumer rights, including rights relating to the conformity of digital content under applicable consumer protection laws.

8. DATA PROTECTION

Carolina Maria Atelier respects the privacy of its visitors and customers and is committed to protecting their personal data.

Any personal data collected through this website is processed in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR).

For further information about how personal data is collected, used, stored, and protected, please refer to the Privacy Policy available on this website.

Purchases made through Etsy are also subject to Etsy's own Privacy Policy and data protection practices.

9. APPLICABLE LAW AND JURISDICTION

These Terms and Conditions are governed by Portuguese law.

Any disputes arising from the use of this website or the products and services provided by Carolina Maria Atelier shall, whenever possible, be resolved amicably.

If an amicable resolution cannot be reached, disputes shall be submitted to the competent Portuguese courts, without prejudice to any mandatory consumer protection rules that may apply, including rules on jurisdiction that protect consumers residing in other countries.

Nothing in these Terms and Conditions limits any rights granted to consumers under the mandatory laws of their country of residence, where applicable.